Terms & Conditions of School Services 2025-2026

1. Section 1 – Terms of behaviour
   1. All riders should be that their designated stops 5 minutes prior to the departure time.
   2. Students must stay seated and keep their seatbelts on throughout the journey. This is required by law; we will not accept any liability for injuries that occur to those not using the seatbelts provided.
   3. All students must have a valid bus pass and be ready to show this to the driver prior to boarding.
   4. Students must be named on their pass. Any student found to be sharing, swapping, or trading their pass will have the pass revoked.
   5. Each of our services are separate – your pass will only be valid for the service that has been purchased; we do not accommodate cross service passes.
   6. Passengers must always be polite and courteous to the driver and other passengers.
   7. No bags should be on seats. Either use overhead storage compartments or under your seat.
   8. No litter should be left behind.
   9. CCTV is in operation during our services and will be used as evidence for any unacceptable behaviour or damage(s) caused.
      • Any damage caused by passengers will be billed and can result in the pass being revoked with no refund.
      • Bullying of any kind will not be tolerated; section 1.9 will be invoked along with notifying the relevant schools and parents. Passes can be suspended or revoked upon conclusion of investigation.
2. Section 2 – Pass Purchase & Refunds
   1. A seat is only confirmed once payment has been made in full via SHUTTLEID.
   2. In the event a student does not use a Service, whether out of choice or restrictions imposed (E.g. COVID-19, NHS Test and Trace or the Schools), we will not offer any refund.
   3. Awaiting Exam Results: Please complete the google form provided – without this form a refund will not be able to be processed.
   4. ‘Awaiting exam results refunds’ are only applicable for students entering year 12.
   5. Evidence will need to be provided when you apply for a refund: “A letter from the school to state that the placement application has been unsuccessful.”
   6. ‘Awaiting GCSE result’ refunds will be limited to 3 passes per service, but transfers to our alternative services will be facilitated where possible.
   7. Refunds will only be processed if sections 2.4, 2.5 and 2.6 conditions are met. This refund will be subject to a deduction of £125.00 (administration fee.)
   8. Ridleys Coaches reserves the right to refuse purchase.
3. Section 3 – Service
   1. Whilst we take great effort to minimise delays, we will hold no liability for any delays that may occur.
   2. Ridleys Coaches maintain their vehicle in accordance with DVSA requirements. While every effort is made to ensure vehicles do not break down, should one occur, Ridleys shall send a replacement vehicle as quickly as possible. No journey shall be refunded should a breakdown occur.
   3. All luggage carried whilst using the Services, should adhere to safety guidance; be stowed correctly and not prevent other seats being used.
   4. We reserve the right to transfer students from one bus service to another.
   5. We reserve the right to transfer students from one stop to another within the purchased route.
   6. In the event of the adverse weather conditions, we may make the decision, on safety grounds, to cancel our services. Our decision is final, and no refunds will be issued on this basis. We will inform our passengers via SHUTTLEID and on social media.
   7. The routes will run in accordance with the academic calendar of the Stratford/Alcester Grammar schools. (E.g. AGS, SGGS, KES, St Benedict’s & Alcester Academy)
4. Section 4 – Lost Property
   1. No liability will be held for lost property. In the event a student has left an item on the Service, they should contact us via email Enquiries@ridleyscoaches.co.uk anytime or by phone 01926430130 between the hours of 15:00 until 17:00. (Monday to Friday)
   2. If an item is found it will be logged and kept for 90 days. If f it is not claimed within this timeframe, it will be disposed of or returned to the appropriate school at the end of term.
   3. All lost property will need to be collected from our office on Stratford Road, Warwick between 10:00 and 13:00 (Monday to Friday.)
5. Section 5 – Payment Plan
   1. This offer is for an annual student bus pass for our commercial home to school service.
   2. After initial payment subsequent payments will be taken in equal monthly instalments according to the agreement particulars via GoCardless.
   3. The total cost for the pass must have been received by Ridleys Coaches by the end of August 2025.
   4. Three instances of failed payment will result in plan cancellation and all payments that have been made will be non-refundable. You will be offered the choice to pay the remainder of your plan within 7 days in order to retain the pass.
   5. Awaiting Exam Results: Payment plans are also subject to the above Section 2 of our terms and conditions.
   6. Should you wish to cancel part way through the agreement please call our office on 01926 430130 so the payments can be stopped immediately, payments already made are non-refundable.
   7. We do not offer refunds on services purchased for any other reason than stated in Section 2