Kenilworth School

All the services can be found on our website here.

The timetable can be viewed by clicking the service number under the service schedule.

No additional stops will be added to the routes.

Under the Stratford and Alcester headings, there is a ‘Buy now’ button for each service. Click
here and it will forward you to the ShuttleID website to purchase.

After you’ve been directed to the ShuttleID website, you will have 2 options for purchase; Direct
Debit or Full payment.

To pay by Direct Debit, there is a helpful video here. This will run you through the whole process.

To pay in full, simply set up an account and progress through the required fields.

Please use the Parent/Guardians name and email address as the account holder. When you
purchase your pass, it will ask you to add your child’s details. Please do not use your child’s
school email address to set up an account. The email filter the school uses blocks all
notification to everyone the notification is sent to, not just the one address. Please also do not
use the ‘hide my email’ option if setting up on iPhone as that also seems to block emails.

You do not need to login to an account on the child’s phone. The pass can be found in your
parent account and sent to the child via email or text message. This child can then save the
pass on their phone as a photo, screenshot or file. The help topic can be found here.

Whichever payment option you choose, your pass will be in your account straight away. The
help topic can be found here here.

Please see help section here. We have enabled the tracking feature on our services.

All help documents can be found here. We are your primary point of contact for the majority of
your queries. Please email us at enquiries@ridleyscoaches.co.uk with any queries.

Please see help topic regarding turning off notifications here.

Unfortunately, we only sell annual passes.

If you wish to pay in cash, please phone the office on 01926 430130 to make an appointment.

We do not issue refunds. If you are in any doubt that you will require a pass, please do not
purchase. The only exception to this is if you have a place on our ‘awaiting GCSE results’
scheme. If you are unsure if you will need a pass in September, for example if you may be
moving house or school, please do not purchase a pass unless you accept you will not receive
a refund if you do not require the pass. If in any doubt, please wait until nearer the start of the
academic year to purchase your pass.

• The cut off date to apply for the Direct Debit is the 20th of each month. The monthly payment will be taken on the 1 st of each month.
• We are not able to amend the date of the plan; all payment plans will be taken on the 1st of the month.
• If a payment fails, you will be notified by email and so will we. Please contact us and we will manually try to take the payment again.
• If a payment fails on 3 separate monthly payments, the plan will be automatically cancelled, your ticket will be voided and no refund will be given.